/* PLCC Online — maquette dynamique · Answer Labs 2026 */
:root{
  --orange:#F4831D;--orange-d:#D4680A;--orange-l:#FEF0E2;
  --teal:#1F9C7C;--teal-d:#136B54;--teal-l:#E4F5EF;
  --black:#111315;--ink:#1A1A1E;--slate:#4B5563;--muted:#7C838B;--line:#E4E1D8;--cream:#F3EEE2;--bg:#F7F5F0;--white:#fff;
  --red:#C0392B;--red-l:#FDECEA;--blue:#1976A8;
  --cs-bg:#0D1012;--cs-surf:#171B1D;--cs-surf2:#20262A;--cs-line:rgba(255,255,255,.09);--cs-text:#F2EFE7;--cs-soft:#B7BEC0;--cs-mute:#8B9594;
  --f-d:'Space Grotesk',system-ui,sans-serif;--f-b:'Inter',system-ui,sans-serif;--f-m:'JetBrains Mono',ui-monospace,monospace;
  --r:10px;--shadow:0 14px 34px rgba(17,19,21,.12);
}
*{box-sizing:border-box;margin:0;padding:0}
html{-webkit-text-size-adjust:100%}
body{font-family:var(--f-b);background:var(--bg);color:var(--ink);-webkit-font-smoothing:antialiased;min-height:100vh;font-size:15px;line-height:1.5}
body.agent-mode{background:var(--cs-bg)}
button{font:inherit;color:inherit;background:none;border:none;cursor:pointer}
input,select,textarea{font:inherit;color:inherit}
a{color:inherit}
img{display:block;max-width:100%}
.i{width:1.1em;height:1.1em;flex-shrink:0;stroke:currentColor;fill:none;stroke-width:2;stroke-linecap:round;stroke-linejoin:round;vertical-align:-.18em}
:focus-visible{outline:2px solid var(--orange);outline-offset:2px}
.mono{font-family:var(--f-m)}
.hide{display:none!important}
@media (max-width:640px){.hide-sm{display:none!important}}

/* ===== Bandeau démo ===== */
.demo-bar{position:sticky;top:0;z-index:60;display:flex;align-items:center;gap:12px;background:var(--orange);color:#fff;padding:6px 14px;font-size:12.5px;font-family:var(--f-m);letter-spacing:.01em}
.demo-dot{width:8px;height:8px;border-radius:50%;background:#fff;animation:blink 1.6s infinite;flex-shrink:0}
@keyframes blink{50%{opacity:.35}}
.demo-txt{flex:1;min-width:0;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.demo-switch{display:flex;background:rgba(0,0,0,.18);border-radius:999px;padding:2px}
.demo-switch a{text-decoration:none;padding:4px 11px;border-radius:999px;font-weight:600;white-space:nowrap;font-size:12px}
.demo-switch a.on{background:#fff;color:var(--black)}
.demo-reset{display:flex;align-items:center;gap:6px;font-weight:600;font-size:12px;padding:4px 8px;border-radius:6px}
.demo-reset:hover{background:rgba(0,0,0,.15)}
@media (max-width:640px){.demo-txt b{display:none}.demo-bar{gap:8px;padding:6px 10px}.demo-switch a{padding:4px 9px}}

/* ===== Boutons ===== */
.btn{display:inline-flex;align-items:center;justify-content:center;gap:8px;padding:11px 18px;border-radius:8px;font-family:var(--f-d);font-weight:700;font-size:14px;letter-spacing:.01em;transition:transform .12s,background .15s,box-shadow .15s;white-space:nowrap;text-decoration:none;min-height:42px}
.btn:active{transform:scale(.97)}
.btn-or{background:var(--orange);color:#fff}.btn-or:hover{background:var(--orange-d)}
.btn-tl{background:var(--teal);color:#fff}.btn-tl:hover{background:var(--teal-d)}
.btn-bk{background:var(--black);color:#fff}.btn-bk:hover{background:#2a2f33}
.btn-red{background:var(--red);color:#fff}.btn-red:hover{background:#a23023}
.btn-gh{border:1.5px solid var(--line);color:var(--slate);background:#fff}.btn-gh:hover{border-color:var(--slate)}
.btn-ow{border:1.5px solid rgba(255,255,255,.5);color:#fff}.btn-ow:hover{background:rgba(255,255,255,.08)}
.btn-sm{padding:7px 12px;font-size:12.5px;min-height:34px}
.btn-lg{padding:15px 26px;font-size:15px}
.btn-block{width:100%}
.btn[disabled]{opacity:.45;pointer-events:none}
.link{color:var(--teal-d);font-weight:600;text-decoration:underline;text-underline-offset:3px}

/* ===== Navigation publique ===== */
.pub-nav{position:sticky;top:31px;z-index:40;background:#fff;border-bottom:1px solid var(--line)}
.pub-nav-in{max-width:1180px;margin:0 auto;display:flex;align-items:center;gap:22px;padding:0 20px;height:64px}
.brand{display:flex;align-items:center;gap:10px;text-decoration:none;flex-shrink:0}
.brand img{width:38px;height:38px}
.brand-n{font-family:var(--f-d);font-weight:700;font-size:17px;color:var(--black);line-height:1.1}
.brand-s{font-family:var(--f-m);font-size:9.5px;color:var(--muted);letter-spacing:.02em}
.pub-links{display:flex;gap:4px;flex:1;justify-content:center}
.pub-links a{text-decoration:none;font-size:14px;font-weight:600;color:var(--slate);padding:8px 11px;border-radius:7px;white-space:nowrap}
.pub-links a:hover{background:var(--bg)}
.pub-links a.on{color:var(--orange-d);background:var(--orange-l)}
.pub-links a.alert-link{display:flex;align-items:center;gap:6px}
.live-dot{width:7px;height:7px;border-radius:50%;background:var(--red);box-shadow:0 0 0 0 rgba(192,57,43,.6);animation:ping 1.8s infinite}
@keyframes ping{0%{box-shadow:0 0 0 0 rgba(192,57,43,.55)}80%{box-shadow:0 0 0 8px rgba(192,57,43,0)}100%{box-shadow:0 0 0 0 rgba(192,57,43,0)}}
.lang{display:flex;gap:2px;font-family:var(--f-m);font-size:11px;font-weight:700;color:var(--muted)}
.lang button{padding:5px 7px;border-radius:5px}
.lang button.on{background:var(--black);color:#fff}
.menu-btn{display:none;width:42px;height:42px;border-radius:8px;align-items:center;justify-content:center;border:1.5px solid var(--line)}
@media (max-width:1440px){.pub-nav .lang{display:none}.pub-nav-in{gap:14px}.pub-links a{padding:8px 9px;font-size:13.5px}}
@media (max-width:1180px){
  .pub-links,.pub-nav .lang{display:none}
  .menu-btn{display:flex;margin-left:auto}
  .pub-nav.open .pub-links{display:flex;position:absolute;top:64px;left:0;right:0;flex-direction:column;background:#fff;border-bottom:1px solid var(--line);padding:10px 16px 16px;box-shadow:var(--shadow)}
  .pub-nav.open .pub-links a{padding:12px}
}
.pub-nav .agent-btn{flex-shrink:0}
@media (max-width:640px){.pub-nav .agent-btn{display:none}.pub-nav-in{padding:0 16px}}

/* ===== Héros ===== */
.hero{background:var(--black);color:#fff;position:relative;overflow:hidden}
.hero-in{max-width:1180px;margin:0 auto;padding:64px 20px 86px;position:relative;z-index:2}
.rings{position:absolute;right:-140px;top:50%;transform:translateY(-50%);width:640px;height:640px;pointer-events:none;opacity:.95}
.rings circle{animation:breath 6s ease-in-out infinite}
.rings circle:nth-child(2){animation-delay:.6s}.rings circle:nth-child(3){animation-delay:1.2s}.rings circle:nth-child(4){animation-delay:1.8s}
@keyframes breath{50%{stroke-opacity:.08}}
.rings .sweep{transform-origin:100px 100px;animation:sweep 9s linear infinite}
@keyframes sweep{to{transform:rotate(360deg)}}
@media (prefers-reduced-motion:reduce){.rings circle,.rings .sweep,.live-dot,.demo-dot{animation:none}}
.kicker{display:inline-flex;align-items:center;gap:9px;color:var(--orange);font-family:var(--f-m);font-size:12px;font-weight:600;letter-spacing:.08em;text-transform:uppercase;margin-bottom:20px}
.kicker::before{content:'';width:8px;height:8px;background:var(--orange);transform:rotate(45deg)}
.hero h1{font-family:var(--f-d);font-size:clamp(32px,5vw,54px);line-height:1.06;letter-spacing:-.02em;max-width:680px;margin-bottom:18px}
.hero h1 em{font-style:normal;color:var(--orange)}
.hero p.lead{font-size:17px;color:rgba(255,255,255,.74);max-width:520px;margin-bottom:30px}
.hero-actions{display:flex;gap:12px;flex-wrap:wrap}
.stats{display:flex;margin-top:52px;border-top:1px solid rgba(255,255,255,.14);max-width:640px}
.stats>div{flex:1;padding:18px 18px 0 0;border-right:1px solid rgba(255,255,255,.14);margin-right:18px}
.stats>div:last-child{border:none;margin:0}
.stat-n{font-family:var(--f-m);font-size:26px;font-weight:700;letter-spacing:-.01em}
.stat-n em{font-style:normal;color:var(--orange)}
.stat-l{font-size:12px;color:rgba(255,255,255,.55);margin-top:2px}
@media (max-width:640px){.hero-in{padding:44px 16px 74px}.rings{width:420px;height:420px;right:-200px;top:30%;opacity:.5}.stat-n{font-size:20px}.stats>div{padding-right:10px;margin-right:10px}.hero p.lead{font-size:16px}}

/* ===== Sections ===== */
.wrap{max-width:1180px;margin:0 auto;padding:0 20px}
@media (max-width:640px){.wrap{padding:0 16px}}
.section{padding:56px 0}
.sec-h{display:flex;align-items:flex-end;justify-content:space-between;gap:16px;border-bottom:2px solid var(--black);padding-bottom:12px;margin-bottom:24px;flex-wrap:wrap}
.sec-h h2{font-family:var(--f-d);font-size:24px;letter-spacing:-.01em}
.sec-h .sec-k{font-family:var(--f-m);font-size:11.5px;color:var(--orange-d);font-weight:700;letter-spacing:.06em;text-transform:uppercase;display:block;margin-bottom:4px}
.page-h{padding:44px 0 8px}
.page-h h1{font-family:var(--f-d);font-size:clamp(28px,4vw,40px);letter-spacing:-.02em;line-height:1.1;margin-bottom:10px}
.page-h p{color:var(--slate);max-width:640px;font-size:16px}

/* Parcours d'entrée */
.paths{display:grid;grid-template-columns:1.25fr 1fr;gap:2px;background:var(--line);border-radius:14px;overflow:hidden;box-shadow:var(--shadow);margin-top:-44px;position:relative;z-index:3}
.path-main{background:var(--orange);color:#fff;padding:30px 30px;text-decoration:none;display:flex;flex-direction:column;gap:10px;justify-content:center}
.path-main:hover{background:var(--orange-d)}
.path-main small{font-family:var(--f-m);font-size:11px;letter-spacing:.08em;text-transform:uppercase;opacity:.9}
.path-main h3{font-family:var(--f-d);font-size:24px}
.path-main p{opacity:.92;max-width:380px}
.path-main .go{display:flex;align-items:center;gap:8px;font-family:var(--f-d);font-weight:700;margin-top:6px}
.path-list{background:#fff;display:flex;flex-direction:column}
.path-row{display:flex;align-items:center;gap:14px;padding:17px 22px;text-decoration:none;border-bottom:1px solid var(--line);flex:1}
.path-row:last-child{border:none}
.path-row:hover{background:var(--bg)}
.p-ico{width:40px;height:40px;border-radius:9px;background:var(--teal-l);color:var(--teal-d);display:flex;align-items:center;justify-content:center;flex-shrink:0}
.p-ico.or{background:var(--orange-l);color:var(--orange-d)}
.p-ico.rd{background:var(--red-l);color:var(--red)}
.path-row h4{font-family:var(--f-d);font-size:15.5px}
.path-row p{font-size:13px;color:var(--muted)}
.path-row .i.arrow{margin-left:auto;color:var(--muted)}
@media (max-width:820px){.paths{grid-template-columns:1fr}.path-main{padding:24px}}

/* Grilles */
.g2{display:grid;grid-template-columns:1fr 1fr;gap:18px}
.g3{display:grid;grid-template-columns:repeat(3,1fr);gap:18px}
.g4{display:grid;grid-template-columns:repeat(4,1fr);gap:14px}
@media (max-width:900px){.g3,.g4{grid-template-columns:1fr 1fr}}
@media (max-width:640px){.g2,.g3,.g4{grid-template-columns:1fr}}

/* Cartes */
.card{background:#fff;border:1.5px solid var(--line);border-radius:var(--r);overflow:hidden}
.card-h{display:flex;align-items:center;justify-content:space-between;gap:10px;padding:14px 18px;border-bottom:1.5px solid var(--line);background:#FBFAF6}
.card-t{font-family:var(--f-d);font-weight:700;font-size:15px;display:flex;align-items:center;gap:8px}
.card-b{padding:18px}
.step-card{padding:22px}
.step-card .n{font-family:var(--f-m);font-weight:700;color:var(--orange-d);font-size:13px}
.step-card h3{font-family:var(--f-d);font-size:17px;margin:6px 0}
.step-card p{color:var(--slate);font-size:14px}

/* Bandeau alerte */
.alert-band{display:flex;align-items:center;gap:14px;background:var(--black);color:#fff;border-radius:10px;padding:14px 18px;text-decoration:none;margin-bottom:26px}
.alert-band b{color:var(--orange);font-family:var(--f-d)}
.alert-band .go{margin-left:auto;font-family:var(--f-d);font-weight:700;font-size:13px;color:var(--orange);white-space:nowrap;display:flex;align-items:center;gap:6px}
@media (max-width:640px){.alert-band{flex-wrap:wrap}.alert-band .go{margin-left:0}}

/* Badges */
.badge{display:inline-flex;align-items:center;gap:5px;padding:3px 9px;border-radius:5px;font-family:var(--f-m);font-size:11px;font-weight:700;letter-spacing:.02em;white-space:nowrap}
.b-or{background:var(--orange-l);color:var(--orange-d)}
.b-tl{background:var(--teal-l);color:var(--teal-d)}
.b-gr{background:#EEEDE8;color:var(--slate)}
.b-rd{background:var(--red-l);color:var(--red)}
.b-bk{background:var(--black);color:#fff}
.b-bl{background:#E3F0F7;color:var(--blue)}
.tag{display:inline-flex;align-items:center;font-family:var(--f-m);font-size:10.5px;font-weight:700;text-transform:uppercase;letter-spacing:.04em;padding:2px 8px;border-radius:4px}
.tag.plainte{background:var(--black);color:#fff}
.tag.signalement{background:var(--teal-l);color:var(--teal-d)}

/* ===== Formulaire de signalement ===== */
.form-shell{max-width:760px;margin:0 auto;padding:34px 20px 70px}
@media (max-width:640px){.form-shell{padding:24px 16px 90px}}
.stepper{display:flex;gap:4px;margin:18px 0 22px}
.stepper div{flex:1;height:6px;border-radius:3px;background:var(--line);transition:background .3s}
.stepper div.done{background:var(--teal)}
.stepper div.now{background:var(--orange)}
.step-lbl{font-family:var(--f-m);font-size:12px;color:var(--muted);font-weight:600;letter-spacing:.04em;text-transform:uppercase}
.form-title{font-family:var(--f-d);font-size:26px;letter-spacing:-.01em;margin:4px 0 6px}
.form-sub{color:var(--slate);margin-bottom:20px}
.choice{display:grid;grid-template-columns:1fr 1fr;gap:12px}
@media (max-width:640px){.choice{grid-template-columns:1fr}}
.choice-card{text-align:left;background:#fff;border:2px solid var(--line);border-radius:12px;padding:18px;transition:border-color .15s,background .15s;display:flex;flex-direction:column;gap:6px}
.choice-card:hover{border-color:#cfcabd}
.choice-card.on{border-color:var(--black);background:var(--cream)}
.choice-card .c-ico{width:38px;height:38px;border-radius:9px;background:var(--bg);display:flex;align-items:center;justify-content:center;color:var(--slate);margin-bottom:4px}
.choice-card.on .c-ico{background:var(--black);color:#fff}
.choice-card h4{font-family:var(--f-d);font-size:17px}
.choice-card p{font-size:13.5px;color:var(--slate)}
.choice-card .c-tag{font-family:var(--f-m);font-size:11px;font-weight:700;text-transform:uppercase;color:var(--muted);letter-spacing:.04em}
.choice-card.on .c-tag{color:var(--orange-d)}
.note-dark{display:flex;gap:10px;background:var(--black);color:#fff;border-radius:10px;padding:13px 15px;font-size:14px;margin-top:14px}
.note-dark .i{color:var(--orange);margin-top:2px}
.note-dark b{color:var(--orange)}
.note-teal{display:flex;gap:10px;background:var(--teal-l);color:var(--teal-d);border-radius:10px;padding:13px 15px;font-size:14px}
.note-teal .i{margin-top:2px}
.note-or{display:flex;gap:10px;background:var(--orange-l);color:#8a4300;border-radius:10px;padding:13px 15px;font-size:14px;border:1px solid #f6c89b}
.note-or .i{margin-top:2px;color:var(--orange-d)}
.note-rd{display:flex;gap:10px;background:var(--red-l);color:#8c271c;border-radius:10px;padding:13px 15px;font-size:14px;border:1px solid #f2c0b9}
.note-rd .i{margin-top:2px}
.fg{margin-bottom:16px}
.fl{display:block;font-family:var(--f-m);font-size:11.5px;font-weight:700;color:var(--teal-d);letter-spacing:.05em;text-transform:uppercase;margin-bottom:6px}
.fc{width:100%;padding:12px 13px;border:1.5px solid var(--line);border-radius:8px;background:#fff;font-size:15px;color:var(--ink)}
.fc:focus{outline:none;border-color:var(--teal);box-shadow:0 0 0 3px rgba(31,156,124,.15)}
textarea.fc{resize:vertical;min-height:130px;line-height:1.55}
.fhint{font-size:12.5px;color:var(--muted);margin-top:5px}
.row2{display:grid;grid-template-columns:1fr 1fr;gap:12px}
@media (max-width:640px){.row2{grid-template-columns:1fr}}
.pills{display:flex;gap:6px;flex-wrap:wrap}
.pill{display:inline-flex;align-items:center;gap:6px;padding:7px 12px;border:1.5px solid var(--line);border-radius:999px;background:#fff;font-size:13px;font-weight:600;color:var(--slate)}
.pill.on{background:var(--black);border-color:var(--black);color:#fff}
.form-nav{display:flex;justify-content:space-between;gap:10px;margin-top:24px}
@media (max-width:640px){.form-nav{position:fixed;bottom:0;left:0;right:0;background:#fff;border-top:1px solid var(--line);padding:10px 16px calc(10px + env(safe-area-inset-bottom));z-index:30;margin:0}.form-nav .btn{flex:1}}

/* Assistant IA */
.ai-box{border:1.5px solid #bfe5d8;background:linear-gradient(180deg,#F1FAF6,#fff);border-radius:12px;padding:14px 16px;margin-top:12px}
.ai-h{display:flex;align-items:center;gap:8px;font-family:var(--f-d);font-weight:700;color:var(--teal-d);font-size:14px}
.ai-spark{width:24px;height:24px;border-radius:7px;background:var(--teal);color:#fff;display:flex;align-items:center;justify-content:center}
.ai-body{font-size:14px;color:var(--slate);margin-top:8px}
.ai-chips{display:flex;gap:6px;flex-wrap:wrap;margin-top:10px}
.ai-chip{display:inline-flex;align-items:center;gap:6px;background:#fff;border:1px solid #bfe5d8;border-radius:6px;padding:5px 9px;font-size:12.5px;color:var(--teal-d);font-weight:600;animation:pop .35s ease-out both}
.ai-chip .k{font-family:var(--f-m);font-size:10.5px;color:var(--muted);text-transform:uppercase}
@keyframes pop{from{opacity:0;transform:translateY(4px) scale(.96)}to{opacity:1;transform:none}}
.thinking{display:inline-flex;gap:3px}
.thinking i{width:5px;height:5px;border-radius:50%;background:var(--teal);animation:dots 1s infinite}
.thinking i:nth-child(2){animation-delay:.15s}.thinking i:nth-child(3){animation-delay:.3s}
@keyframes dots{50%{opacity:.25;transform:translateY(-2px)}}
.voice-row{display:flex;gap:8px;flex-wrap:wrap;margin-top:8px}
.rec{display:flex;align-items:center;gap:10px;background:var(--black);color:#fff;border-radius:999px;padding:7px 14px 7px 10px;font-size:13px;font-weight:600}
.rec-dot{width:10px;height:10px;border-radius:50%;background:var(--red);animation:blink 1s infinite}
.wave{display:flex;align-items:center;gap:2px;height:18px}
.wave i{width:3px;background:var(--orange);border-radius:2px;animation:wave .9s ease-in-out infinite}
@keyframes wave{0%,100%{height:4px}50%{height:18px}}

/* Opérateurs */
.ops{display:grid;grid-template-columns:repeat(4,1fr);gap:10px}
@media (max-width:640px){.ops{grid-template-columns:1fr 1fr}}
.op{border:2px solid var(--line);border-radius:12px;background:#fff;padding:14px 10px;display:flex;flex-direction:column;align-items:center;gap:8px;font-weight:700;font-size:13.5px}
.op.on{border-color:var(--black);background:var(--cream)}
.op-logo{width:44px;height:44px;border-radius:11px;display:flex;align-items:center;justify-content:center;font-family:var(--f-d);font-weight:700;font-size:12px;letter-spacing:-.02em;color:#fff;flex-shrink:0;overflow:hidden}
.yn{display:flex;gap:10px}
.yn .choice-card{flex:1;flex-direction:row;align-items:center;gap:12px;padding:14px 16px}
.yn .choice-card h4{font-size:16px}

/* Preuves */
.drop{border:2px dashed #cfcabd;border-radius:12px;padding:26px 18px;text-align:center;background:#FBFAF6;color:var(--slate);transition:border-color .15s,background .15s;cursor:pointer;display:block}
.drop:hover,.drop.over{border-color:var(--teal);background:var(--teal-l)}
.drop .i{width:30px;height:30px;color:var(--teal);margin:0 auto 8px;display:block}
.drop b{color:var(--ink)}
.files{display:flex;flex-direction:column;gap:8px;margin-top:14px}
.file{display:flex;align-items:center;gap:12px;background:#fff;border:1.5px solid var(--line);border-radius:10px;padding:10px 12px;animation:pop .3s ease-out both}
.file-ico{width:38px;height:38px;border-radius:8px;background:var(--bg);display:flex;align-items:center;justify-content:center;color:var(--slate);flex-shrink:0}
.file-n{font-weight:600;font-size:14px;word-break:break-all}
.file-m{font-family:var(--f-m);font-size:11px;color:var(--muted);margin-top:2px;word-break:break-all}
.file .ok{color:var(--teal);margin-left:auto;flex-shrink:0}
.file .rm{margin-left:6px;color:var(--muted);padding:4px;border-radius:5px}
.file .rm:hover{background:var(--bg)}

/* Toggle */
.toggle{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:13px 15px;background:var(--teal-l);border-radius:10px;color:var(--teal-d);font-weight:600;font-size:14px;width:100%;text-align:left}
.switch{width:42px;height:24px;border-radius:24px;background:#cfd3cf;position:relative;flex-shrink:0;transition:background .15s}
.switch::after{content:'';position:absolute;top:3px;left:3px;width:18px;height:18px;border-radius:50%;background:#fff;transition:left .15s}
.toggle.on .switch{background:var(--teal)}
.toggle.on .switch::after{left:21px}
.check{display:flex;gap:10px;align-items:flex-start;font-size:14px;color:var(--slate);cursor:pointer}
.check input{width:18px;height:18px;margin-top:2px;accent-color:var(--teal);flex-shrink:0}

/* Envoi */
.sending{text-align:center;padding:60px 10px}
.sending .spin{width:56px;height:56px;border-radius:50%;border:4px solid var(--line);border-top-color:var(--orange);animation:spin 1s linear infinite;margin:0 auto 20px}
@keyframes spin{to{transform:rotate(360deg)}}
.sending ul{list-style:none;display:inline-flex;flex-direction:column;gap:8px;text-align:left;margin-top:16px}
.sending li{display:flex;gap:8px;align-items:center;color:var(--muted);font-size:14px}
.sending li.done{color:var(--teal-d)}
.sending li.done .i{color:var(--teal)}

/* Confirmation */
.confirm{text-align:center;padding:10px 0 0}
.confirm .big-ok{width:72px;height:72px;border-radius:50%;background:var(--teal);color:#fff;display:flex;align-items:center;justify-content:center;margin:0 auto 18px;animation:pop .5s ease-out both}
.confirm .big-ok .i{width:36px;height:36px;stroke-width:2.6}
.code-box{display:inline-flex;flex-direction:column;align-items:center;background:var(--black);color:#fff;border-radius:12px;padding:16px 28px;margin:18px 0}
.code-box small{font-family:var(--f-m);font-size:11px;color:rgba(255,255,255,.6);letter-spacing:.08em;text-transform:uppercase}
.code-box b{font-family:var(--f-m);font-size:26px;letter-spacing:.04em;color:var(--orange)}
.confirm-actions{display:flex;gap:10px;justify-content:center;flex-wrap:wrap;margin-top:8px}

/* ===== Récépissé ===== */
.receipt-shell{max-width:820px;margin:0 auto;padding:30px 20px 60px}
.receipt-tools{display:flex;gap:8px;flex-wrap:wrap;margin-bottom:16px}
.receipt{background:#fff;border:1px solid var(--line);box-shadow:var(--shadow);padding:40px 44px;position:relative;overflow:hidden}
@media (max-width:640px){.receipt{padding:24px 18px}.receipt-shell{padding:20px 12px 50px}}
.receipt::after{content:'SPÉCIMEN · DÉMONSTRATION';position:absolute;top:44%;left:50%;transform:translate(-50%,-50%) rotate(-24deg);font-family:var(--f-d);font-weight:700;font-size:52px;color:rgba(244,131,29,.08);white-space:nowrap;pointer-events:none}
.rc-head{display:flex;justify-content:space-between;gap:16px;border-bottom:3px solid var(--black);padding-bottom:16px;align-items:center}
.rc-brand{display:flex;gap:12px;align-items:center}
.rc-brand img{width:56px;height:56px}
.rc-brand b{font-family:var(--f-d);font-size:18px;display:block}
.rc-brand span{font-size:12px;color:var(--muted);font-family:var(--f-m)}
.rc-meta{text-align:right;font-family:var(--f-m);font-size:12px;color:var(--slate)}
.rc-title{font-family:var(--f-d);font-size:22px;text-align:center;margin:22px 0 4px;letter-spacing:.02em;text-transform:uppercase}
.rc-sub{text-align:center;color:var(--muted);font-size:13px;margin-bottom:22px}
.rc-grid{display:grid;grid-template-columns:1fr 170px;gap:24px}
@media (max-width:640px){.rc-grid{grid-template-columns:1fr}}
.rc-tbl{width:100%;border-collapse:collapse;font-size:14px}
.rc-tbl th{text-align:left;font-family:var(--f-m);font-size:11px;color:var(--teal-d);text-transform:uppercase;letter-spacing:.05em;padding:8px 10px 8px 0;vertical-align:top;width:40%;font-weight:700}
.rc-tbl td{padding:8px 0;border-bottom:1px solid var(--line);vertical-align:top}
.rc-qr{text-align:center}
.rc-qr .qr{border:1px solid var(--line);padding:8px;background:#fff;display:inline-block}
.rc-qr .qr svg,.rc-qr .qr img{width:150px;height:150px;display:block}
.rc-qr p{font-size:11.5px;color:var(--muted);margin-top:8px}
.rc-hash{font-family:var(--f-m);font-size:10.5px;color:var(--slate);word-break:break-all;background:var(--bg);padding:10px 12px;border-radius:6px;margin-top:18px}
.rc-foot{margin-top:22px;font-size:12px;color:var(--muted);border-top:1px solid var(--line);padding-top:12px;display:flex;justify-content:space-between;gap:16px;flex-wrap:wrap}
.stamp{display:inline-flex;flex-direction:column;align-items:center;justify-content:center;width:120px;height:120px;border:3px solid var(--teal);border-radius:50%;color:var(--teal);font-family:var(--f-d);font-weight:700;font-size:11px;text-align:center;transform:rotate(-10deg);line-height:1.2;padding:10px;opacity:.85}
.stamp b{font-size:15px}
@media print{
  .demo-bar,.pub-nav,.receipt-tools,.quick-exit,.pub-foot,.toast{display:none!important}
  body{background:#fff}
  .receipt{box-shadow:none;border:none;padding:0}
  .receipt-shell{padding:0;max-width:none}
}

/* Vérification QR */
.verify-qr{max-width:560px;margin:0 auto;padding:40px 20px 70px}
.v-res{border-radius:14px;padding:24px;display:flex;gap:16px;align-items:flex-start;margin-top:18px}
.v-res.ok{background:var(--teal-l);border:1.5px solid #a9dccb}
.v-res.ko{background:var(--red-l);border:1.5px solid #f2c0b9}
.v-ico{width:52px;height:52px;border-radius:50%;display:flex;align-items:center;justify-content:center;flex-shrink:0}
.v-res.ok .v-ico{background:var(--teal);color:#fff}
.v-res.ko .v-ico{background:var(--red);color:#fff}
.v-ico .i{width:28px;height:28px}
.v-res h3{font-family:var(--f-d);font-size:19px;margin-bottom:4px}

/* ===== Vérificateur ===== */
.vhero{background:var(--black);color:#fff;padding:56px 0 64px;position:relative;overflow:hidden}
.vbox{max-width:640px;margin:0 auto;text-align:center;position:relative;z-index:2;padding:0 20px}
.vbox h1{font-family:var(--f-d);font-size:clamp(26px,4vw,38px);line-height:1.12;letter-spacing:-.01em;margin-bottom:12px}
.vbox h1 em{font-style:normal;color:var(--orange)}
.vbox p{color:rgba(255,255,255,.7)}
.v-input{display:flex;gap:8px;margin-top:24px}
.v-input input{flex:1;min-width:0;padding:15px 16px;border-radius:9px;border:none;font-family:var(--f-m);font-size:16px}
.v-try{display:flex;gap:6px;justify-content:center;flex-wrap:wrap;margin-top:14px;font-size:12.5px;color:rgba(255,255,255,.6);align-items:center}
.v-try button{font-family:var(--f-m);font-size:12px;color:#fff;border:1px solid rgba(255,255,255,.25);padding:4px 9px;border-radius:5px}
.v-try button:hover{border-color:var(--orange);color:var(--orange)}
.v-out{max-width:640px;margin:-34px auto 0;padding:0 20px;position:relative;z-index:3}
.v-card{background:#fff;border-radius:14px;box-shadow:var(--shadow);padding:22px;animation:pop .35s ease-out both}
.v-top{display:flex;gap:14px;align-items:flex-start}
.v-level{width:50px;height:50px;border-radius:12px;display:flex;align-items:center;justify-content:center;flex-shrink:0}
.v-level .i{width:26px;height:26px}
.v-level.ok{background:var(--teal-l);color:var(--teal-d)}
.v-level.warn{background:var(--orange-l);color:var(--orange-d)}
.v-level.danger{background:var(--red-l);color:var(--red)}
.v-card h3{font-family:var(--f-d);font-size:19px}
.v-facts{display:flex;gap:8px;flex-wrap:wrap;margin-top:14px}
.v-actions{display:flex;gap:8px;flex-wrap:wrap;margin-top:16px;padding-top:16px;border-top:1px solid var(--line)}

/* ===== Suivi ===== */
.track{max-width:760px;margin:0 auto;padding:36px 20px 70px}
.t-input{display:flex;gap:8px;margin-top:18px}
.t-input input{flex:1;min-width:0;padding:13px 15px;border:1.5px solid var(--line);border-radius:9px;font-family:var(--f-m);font-size:16px;letter-spacing:.03em;text-transform:uppercase}
.timeline{display:flex;margin:22px 0 8px}
.tl{flex:1;text-align:center;position:relative}
.tl-dot{width:30px;height:30px;border-radius:50%;border:2.5px solid var(--line);background:#fff;margin:0 auto 8px;display:flex;align-items:center;justify-content:center;position:relative;z-index:2;color:var(--muted);font-family:var(--f-m);font-size:12px;font-weight:700}
.tl.done .tl-dot{background:var(--teal);border-color:var(--teal);color:#fff}
.tl.now .tl-dot{background:var(--orange);border-color:var(--orange);color:#fff;box-shadow:0 0 0 5px rgba(244,131,29,.2)}
.tl::after{content:'';position:absolute;top:15px;left:-50%;width:100%;height:2.5px;background:var(--line);z-index:1}
.tl:first-child::after{display:none}
.tl.done::after,.tl.now::after{background:var(--teal)}
.tl-l{font-family:var(--f-m);font-size:11px;font-weight:700;color:var(--slate);text-transform:uppercase;letter-spacing:.03em}
@media (max-width:640px){.tl-l{font-size:9.5px}}
.msgs{display:flex;flex-direction:column}
.msg{display:flex;gap:12px;padding:14px 0;border-bottom:1px solid var(--line)}
.msg:last-child{border:none}
.msg-av{width:34px;height:34px;border-radius:50%;background:var(--teal);color:#fff;display:flex;align-items:center;justify-content:center;font-weight:700;font-size:12px;flex-shrink:0;font-family:var(--f-d)}
.msg-av.sys{background:var(--black)}
.msg-av.gel{background:var(--orange)}
.msg-t{font-size:14.5px}
.msg-d{font-family:var(--f-m);font-size:11px;color:var(--muted);margin-top:3px}
.msg.new{animation:pop .4s ease-out both;background:linear-gradient(90deg,rgba(244,131,29,.08),transparent)}

/* Bloc gel (public + agent) */
.gel-steps{display:flex;flex-direction:column;gap:0;margin-top:6px}
.gs{display:flex;gap:12px;align-items:flex-start;position:relative;padding-bottom:16px}
.gs:last-child{padding-bottom:0}
.gs::before{content:'';position:absolute;left:13px;top:28px;bottom:0;width:2px;background:var(--line)}
.gs:last-child::before{display:none}
.gs-dot{width:28px;height:28px;border-radius:50%;border:2px solid var(--line);background:#fff;display:flex;align-items:center;justify-content:center;flex-shrink:0;color:var(--muted);position:relative;z-index:1}
.gs.done .gs-dot{background:var(--teal);border-color:var(--teal);color:#fff}
.gs.now .gs-dot{border-color:var(--orange);color:var(--orange)}
.gs.now .gs-dot::after{content:'';position:absolute;inset:-6px;border-radius:50%;border:2px solid var(--orange);opacity:.4;animation:ring 1.4s infinite}
@keyframes ring{from{transform:scale(.8);opacity:.6}to{transform:scale(1.3);opacity:0}}
.gs-t{font-weight:600;font-size:14px}
.gs-d{font-family:var(--f-m);font-size:11.5px;color:var(--muted)}
.gs.done .gs-t{color:var(--ink)}
.gs:not(.done):not(.now) .gs-t{color:var(--muted)}
.frozen{display:flex;align-items:center;gap:14px;background:var(--teal);color:#fff;border-radius:12px;padding:16px 18px;margin-top:14px;animation:pop .5s ease-out both}
.frozen .i{width:30px;height:30px}
.frozen b{font-family:var(--f-m);font-size:22px;display:block}

/* ===== Alertes publiques ===== */
.filters{display:flex;gap:6px;flex-wrap:wrap;margin-bottom:20px}
.alerts{display:grid;grid-template-columns:repeat(2,1fr);gap:16px}
@media (max-width:820px){.alerts{grid-template-columns:1fr}}
.al{background:#fff;border:1.5px solid var(--line);border-radius:14px;overflow:hidden;display:flex;flex-direction:column}
.al.new{animation:pop .5s ease-out both;border-color:var(--orange);box-shadow:0 0 0 4px rgba(244,131,29,.15)}
.al-top{display:flex;align-items:center;gap:8px;padding:14px 18px 0;flex-wrap:wrap}
.al-lvl{display:inline-flex;align-items:center;gap:6px;font-family:var(--f-m);font-size:11px;font-weight:700;text-transform:uppercase;letter-spacing:.05em;padding:4px 9px;border-radius:5px}
.lvl-critique{background:var(--red);color:#fff}
.lvl-eleve{background:var(--orange);color:#fff}
.lvl-modere{background:var(--teal-l);color:var(--teal-d)}
.al-date{font-family:var(--f-m);font-size:11.5px;color:var(--muted);margin-left:auto}
.al h3{font-family:var(--f-d);font-size:19px;line-height:1.25;padding:10px 18px 0}
.al-mo{padding:8px 18px 0;color:var(--slate);font-size:14.5px}
.al-ref{padding:12px 18px 0}
.al-ref b{font-family:var(--f-m);font-size:11px;color:var(--teal-d);text-transform:uppercase;letter-spacing:.05em}
.al-ref ul{list-style:none;margin-top:6px;display:flex;flex-direction:column;gap:5px}
.al-ref li{display:flex;gap:8px;font-size:14px}
.al-ref li .i{color:var(--teal);margin-top:2px}
.al-foot{display:flex;align-items:center;gap:10px;padding:14px 18px;margin-top:auto;border-top:1px solid var(--line);background:#FBFAF6;flex-wrap:wrap}
.al-count{display:flex;align-items:center;gap:6px;font-family:var(--f-m);font-size:12.5px;font-weight:700;color:var(--red)}
.al-foot .btn{margin-left:auto}
.wa-sub{display:flex;align-items:center;gap:16px;background:#0F5132;color:#fff;border-radius:14px;padding:18px 20px;margin-bottom:24px;flex-wrap:wrap}
.wa-sub .wa-ico{width:46px;height:46px;border-radius:12px;background:#25D366;display:flex;align-items:center;justify-content:center;flex-shrink:0}
.wa-sub .wa-ico .i{width:26px;height:26px;color:#fff}
.wa-sub h3{font-family:var(--f-d);font-size:17px}
.wa-sub p{font-size:13.5px;opacity:.85}
.wa-sub .btn{margin-left:auto;background:#25D366;color:#0B2E1C}
@media (max-width:640px){.wa-sub .btn{margin-left:0;width:100%}}

/* ===== Prévention ===== */
.fiches{display:grid;grid-template-columns:repeat(3,1fr);gap:2px;background:var(--line);border-radius:14px;overflow:hidden}
@media (max-width:900px){.fiches{grid-template-columns:1fr 1fr}}
@media (max-width:560px){.fiches{grid-template-columns:1fr}}
.fiche{background:#fff;text-align:left;display:flex;flex-direction:column}
.fiche:hover h4{color:var(--orange-d)}
.fiche-img{height:96px;display:flex;align-items:center;justify-content:center;color:#fff}
.fiche-img .i{width:34px;height:34px}
.fiche:nth-child(3n+1) .fiche-img{background:var(--orange)}
.fiche:nth-child(3n+2) .fiche-img{background:var(--teal-d)}
.fiche:nth-child(3n) .fiche-img{background:var(--black)}
.fiche-b{padding:16px 18px 18px}
.fiche-b h4{font-family:var(--f-d);font-size:16px;margin-bottom:5px;transition:color .15s}
.fiche-b p{font-size:13.5px;color:var(--muted)}
.urgent-card{display:grid;grid-template-columns:auto 1fr auto;gap:18px;align-items:center;background:#2B1B2E;color:#fff;border-radius:14px;padding:22px 24px;text-decoration:none;margin-bottom:28px}
.urgent-card .u-ico{width:52px;height:52px;border-radius:12px;background:rgba(255,255,255,.1);display:flex;align-items:center;justify-content:center}
.urgent-card .u-ico .i{width:28px;height:28px;color:#F6B4C6}
.urgent-card h3{font-family:var(--f-d);font-size:19px}
.urgent-card p{opacity:.78;font-size:14px}
@media (max-width:640px){.urgent-card{grid-template-columns:1fr}.urgent-card .btn{width:100%}}

/* Parcours discret */
.discreet{background:#F6F3F7;min-height:calc(100vh - 31px)}
.discreet-nav{background:#fff;border-bottom:1px solid #E7E1EA}
.discreet-nav .pub-nav-in{height:58px}
.d-shell{max-width:720px;margin:0 auto;padding:36px 20px 110px}
.d-shell h1{font-family:var(--f-d);font-size:clamp(26px,4vw,34px);line-height:1.15;letter-spacing:-.01em;margin-bottom:10px;color:#2B1B2E}
.d-lead{font-size:17px;color:#4b3f50;margin-bottom:22px}
.d-reassure{background:#2B1B2E;color:#fff;border-radius:14px;padding:18px 20px;margin-bottom:22px;font-size:15.5px}
.d-reassure b{color:#F6B4C6}
.d-steps{display:flex;flex-direction:column;gap:10px}
.d-step{background:#fff;border:1.5px solid #E7E1EA;border-radius:12px;padding:16px 18px;display:flex;gap:14px}
.d-step .n{width:32px;height:32px;border-radius:9px;background:#2B1B2E;color:#fff;display:flex;align-items:center;justify-content:center;font-family:var(--f-m);font-weight:700;flex-shrink:0}
.d-step.stop .n{background:var(--red)}
.d-step h3{font-family:var(--f-d);font-size:16.5px;margin-bottom:3px}
.d-step p{color:#5a4e5f;font-size:14.5px}
.d-actions{display:flex;gap:10px;flex-wrap:wrap;margin-top:22px}
.d-minor{background:#FFF4E5;border:1.5px solid #f6c89b;border-radius:12px;padding:14px 16px;margin-top:18px;font-size:14.5px;color:#7a4100;display:flex;gap:10px}

/* Bouton Quitter vite */
.quick-exit{position:fixed;right:16px;bottom:16px;z-index:70;display:flex;align-items:center;gap:8px;background:#2B1B2E;color:#fff;font-family:var(--f-d);font-weight:700;font-size:14px;padding:12px 16px;border-radius:999px;box-shadow:0 10px 24px rgba(43,27,46,.35)}
.quick-exit:hover{background:#000}
.quick-exit.big{padding:15px 22px;font-size:15.5px;background:var(--red)}
.qe-tip{position:fixed;right:16px;bottom:74px;z-index:70;background:#fff;border:1.5px solid var(--line);border-radius:12px;padding:12px 14px;max-width:270px;font-size:13px;color:var(--slate);box-shadow:var(--shadow);animation:pop .35s ease-out both}
.qe-tip b{color:var(--ink)}
.qe-tip button{display:block;margin-top:8px;font-weight:700;color:var(--teal-d);font-size:13px}
body.form-open .quick-exit{bottom:76px}
@media (min-width:641px){body.form-open .quick-exit{bottom:16px}}

/* Loi */
.law{width:100%;border-collapse:collapse;background:#fff;border:1px solid var(--line);border-radius:10px;overflow:hidden;font-size:14px}
.law th{background:var(--black);color:#fff;text-align:left;padding:11px 14px;font-family:var(--f-m);font-size:11px;letter-spacing:.05em;text-transform:uppercase}
.law td{padding:12px 14px;border-bottom:1px solid var(--line);vertical-align:top}
.law-art{font-family:var(--f-m);font-weight:700;font-size:12px;color:var(--teal-d);background:var(--teal-l);padding:2px 8px;border-radius:4px;white-space:nowrap}
.law-p{font-family:var(--f-m);font-weight:700;font-size:12.5px;white-space:nowrap}
.scroll-x{overflow-x:auto}

/* Pied de page public */
.pub-foot{background:var(--black);color:rgba(255,255,255,.6);padding:32px 0 90px;font-size:13px;margin-top:40px}
.pub-foot .wrap{display:flex;gap:24px;justify-content:space-between;flex-wrap:wrap}
.pub-foot b{color:#fff;font-family:var(--f-d)}
.pub-foot .credit{font-family:var(--f-m);font-size:11.5px}
.pub-foot .credit a{color:var(--orange);text-decoration:none}

/* ===== Modale & toast ===== */
.modal-wrap{position:fixed;inset:0;z-index:90;background:rgba(17,19,21,.55);display:flex;align-items:center;justify-content:center;padding:16px;animation:fade .2s}
.modal-wrap[hidden]{display:none}
@keyframes fade{from{opacity:0}}
.modal{background:#fff;border-radius:16px;max-width:520px;width:100%;max-height:calc(100vh - 32px);overflow:auto;box-shadow:0 30px 60px rgba(0,0,0,.3);animation:pop .3s ease-out both}
.modal-h{display:flex;align-items:center;justify-content:space-between;gap:10px;padding:18px 20px;border-bottom:1px solid var(--line)}
.modal-h h3{font-family:var(--f-d);font-size:18px}
.modal-x{width:36px;height:36px;border-radius:8px;display:flex;align-items:center;justify-content:center;color:var(--muted)}
.modal-x:hover{background:var(--bg)}
.modal-b{padding:20px}
.modal-b ul{padding-left:20px;display:flex;flex-direction:column;gap:6px;margin-top:8px}
.modal-f{display:flex;gap:8px;justify-content:flex-end;padding:0 20px 20px;flex-wrap:wrap}
.agent-mode .modal{background:var(--cs-surf);color:var(--cs-text)}
.agent-mode .modal-h{border-color:var(--cs-line)}
.agent-mode .modal-x:hover{background:var(--cs-surf2)}
.toast{position:fixed;left:50%;bottom:24px;transform:translate(-50%,30px);opacity:0;z-index:95;background:var(--black);color:#fff;padding:12px 18px;border-radius:10px;font-size:14px;font-weight:500;box-shadow:0 12px 30px rgba(0,0,0,.3);transition:.25s;pointer-events:none;display:flex;gap:10px;align-items:center;max-width:calc(100vw - 32px)}
.toast.show{opacity:1;transform:translate(-50%,0)}
.toast .i{color:var(--orange)}
.agent-mode .toast{background:#fff;color:var(--black)}

/* ======================================================
   BACK-OFFICE (console sombre)
   ====================================================== */
.ag{display:flex;min-height:calc(100vh - 31px);background:var(--cs-bg);color:var(--cs-soft)}
.sb{width:236px;flex-shrink:0;background:#0A0C0D;border-right:1px solid var(--cs-line);display:flex;flex-direction:column;position:sticky;top:31px;height:calc(100vh - 31px)}
.sb-brand{display:flex;align-items:center;gap:10px;padding:16px;border-bottom:1px solid var(--cs-line)}
.sb-logo{width:38px;height:38px;border-radius:50%;background:#fff;padding:3px;flex-shrink:0}
.sb-brand b{font-family:var(--f-d);color:#fff;font-size:15px;display:block;line-height:1.1}
.sb-brand span{font-family:var(--f-m);font-size:10px;color:var(--cs-mute)}
.sb-nav{flex:1;overflow-y:auto;padding:10px 0}
.sb-sec{font-family:var(--f-m);font-size:10px;color:rgba(255,255,255,.3);letter-spacing:.1em;text-transform:uppercase;padding:12px 18px 4px}
.sbi{display:flex;align-items:center;gap:10px;padding:10px 18px;font-size:14px;color:rgba(255,255,255,.6);text-decoration:none;border-left:3px solid transparent;font-weight:500}
.sbi:hover{color:#fff;background:rgba(255,255,255,.04)}
.sbi.on{color:#fff;background:rgba(244,131,29,.14);border-left-color:var(--orange)}
.sbi .cnt{margin-left:auto;font-family:var(--f-m);font-size:10.5px;font-weight:700;background:var(--orange);color:#fff;padding:1px 7px;border-radius:4px}
.sbi .cnt.rd{background:var(--red);animation:blink 1.4s infinite}
.sb-foot{padding:14px 16px;border-top:1px solid var(--cs-line)}
.sb-live{display:flex;align-items:center;gap:7px;font-family:var(--f-m);font-size:10.5px;color:var(--cs-mute);margin-bottom:12px}
.pulse{width:8px;height:8px;border-radius:50%;background:var(--teal);animation:blink 2s infinite}
.sb-user{display:flex;align-items:center;gap:10px}
.av{width:32px;height:32px;border-radius:50%;background:var(--orange);color:#fff;display:flex;align-items:center;justify-content:center;font-family:var(--f-d);font-weight:700;font-size:12px;flex-shrink:0}
.av.sm{width:24px;height:24px;font-size:9.5px}
.av-tl{background:var(--teal)}.av-bl{background:var(--blue)}.av-gr{background:#5D6770}
.quick-exit[hidden]{display:none}
.sb-user b{color:#fff;font-size:13px;display:block}
.sb-user span{font-family:var(--f-m);font-size:10.5px;color:var(--cs-mute)}
.ag-main{flex:1;min-width:0;padding:24px 28px 60px}
.ag-top{display:flex;align-items:flex-end;justify-content:space-between;gap:14px;padding-bottom:16px;margin-bottom:20px;border-bottom:1px solid var(--cs-line);flex-wrap:wrap}
.ag-top h1{font-family:var(--f-d);font-size:22px;color:var(--cs-text);letter-spacing:.01em}
.ag-top .sub{font-family:var(--f-m);font-size:11.5px;color:var(--cs-mute);margin-top:3px}
.ag-mobnav{display:none}
@media (max-width:900px){
  .sb{display:none}
  .ag{flex-direction:column}
  .ag-mobnav{display:flex;position:sticky;top:31px;z-index:30;background:#0A0C0D;border-bottom:1px solid var(--cs-line);overflow-x:auto;scrollbar-width:none;padding:0 6px}
  .ag-mobnav::-webkit-scrollbar{display:none}
  .ag-mobnav a{display:flex;align-items:center;gap:6px;padding:13px 11px;font-size:13px;color:rgba(255,255,255,.6);text-decoration:none;white-space:nowrap;border-bottom:3px solid transparent;font-weight:600}
  .ag-mobnav a.on{color:#fff;border-bottom-color:var(--orange)}
  .ag-mobnav .cnt{font-family:var(--f-m);font-size:10px;background:var(--red);color:#fff;padding:0 6px;border-radius:4px}
  .ag-main{padding:18px 16px 60px}
}
.agent-mode .btn-gh{background:transparent;border-color:var(--cs-line);color:var(--cs-soft)}
.agent-mode .btn-gh:hover{border-color:var(--cs-soft);color:#fff}
.agent-mode .btn-bk{background:#fff;color:var(--black)}
.c-card{background:var(--cs-surf);border:1px solid var(--cs-line);border-radius:12px;overflow:hidden;margin-bottom:18px}
.c-h{display:flex;align-items:center;justify-content:space-between;gap:10px;padding:13px 16px;border-bottom:1px solid var(--cs-line);background:var(--cs-surf2)}
.c-t{font-family:var(--f-d);font-weight:700;font-size:14.5px;color:var(--cs-text);display:flex;align-items:center;gap:8px}
.c-b{padding:16px}
.c-card .badge.b-or{background:rgba(244,131,29,.16);color:#F7A257}
.c-card .badge.b-tl,.ag .badge.b-tl{background:rgba(31,156,124,.18);color:#4CC6A3}
.ag .badge.b-gr{background:rgba(255,255,255,.08);color:var(--cs-soft)}
.ag .badge.b-rd{background:rgba(192,57,43,.2);color:#F08A7C}
.ag .badge.b-or{background:rgba(244,131,29,.16);color:#F7A257}
.ag .badge.b-bl{background:rgba(25,118,168,.2);color:#6BB8E0}
.ag .tag.plainte{background:#2E3438;color:#fff}
.ag .tag.signalement{background:rgba(31,156,124,.18);color:#4CC6A3}
.kpis{display:grid;grid-template-columns:repeat(4,1fr);gap:1px;background:var(--cs-line);border:1px solid var(--cs-line);border-radius:12px;overflow:hidden;margin-bottom:18px}
@media (max-width:900px){.kpis{grid-template-columns:1fr 1fr}}
.kpi{background:var(--cs-surf);padding:16px 18px;position:relative}
.kpi::after{content:'';position:absolute;top:12px;right:12px;width:7px;height:7px;background:var(--k,var(--orange));transform:rotate(45deg)}
.kpi-l{font-family:var(--f-m);font-size:10.5px;color:var(--cs-mute);text-transform:uppercase;letter-spacing:.05em}
.kpi-v{font-family:var(--f-m);font-size:27px;font-weight:700;color:var(--cs-text);margin:8px 0 2px;font-variant-numeric:tabular-nums}
.kpi-d{font-size:12.5px;color:var(--cs-mute)}
.kpi-d.up{color:#4CC6A3}
.ag-g2{display:grid;grid-template-columns:1.35fr 1fr;gap:18px}
.ag-g2e{display:grid;grid-template-columns:1fr 1fr;gap:18px}
@media (max-width:1100px){.ag-g2,.ag-g2e{grid-template-columns:1fr}}
.tbl{width:100%;border-collapse:collapse;font-size:13.5px}
.tbl th{text-align:left;font-family:var(--f-m);font-size:10.5px;color:#4CC6A3;text-transform:uppercase;letter-spacing:.06em;padding:10px 14px;border-bottom:1px solid var(--cs-line);background:var(--cs-surf2);font-weight:700;white-space:nowrap}
.tbl td{padding:12px 14px;border-bottom:1px solid var(--cs-line);color:var(--cs-text);vertical-align:middle}
.tbl tr:last-child td{border-bottom:none}
.tbl tr.click{cursor:pointer}
.tbl tr.click:hover td{background:rgba(255,255,255,.03)}
.tbl .code{font-family:var(--f-m);font-weight:700;color:#4CC6A3;white-space:nowrap}
.tbl .muted{color:var(--cs-mute);font-size:12.5px}

/* Bandeau gel urgent */
.urg{display:flex;align-items:center;gap:14px;border:1.5px solid rgba(192,57,43,.55);background:linear-gradient(90deg,rgba(192,57,43,.22),rgba(192,57,43,.06));border-radius:12px;padding:14px 16px;margin-bottom:12px;color:var(--cs-text);text-decoration:none;animation:pop .4s ease-out both}
.urg:hover{border-color:#e05a49}
.urg-ico{width:42px;height:42px;border-radius:10px;background:var(--red);color:#fff;display:flex;align-items:center;justify-content:center;flex-shrink:0}
.urg b{font-family:var(--f-d);font-size:15px;color:#fff}
.urg .sub{font-size:13px;color:var(--cs-soft)}
.urg .clock{margin-left:auto;text-align:right;font-family:var(--f-m);flex-shrink:0}
.urg .clock b{font-family:var(--f-m);font-size:20px;color:#F08A7C}
.urg .clock small{display:block;font-size:10.5px;color:var(--cs-mute);text-transform:uppercase;letter-spacing:.05em}
@media (max-width:640px){.urg{flex-wrap:wrap}.urg .clock{margin-left:0;text-align:left}}
.cluster{display:flex;gap:14px;align-items:flex-start;background:rgba(244,131,29,.08);border:1.5px solid rgba(244,131,29,.4);border-radius:12px;padding:15px 16px;margin-bottom:12px}
.cluster .c-ico{width:40px;height:40px;border-radius:10px;background:var(--orange);color:#fff;display:flex;align-items:center;justify-content:center;flex-shrink:0}
.cluster b{color:#fff;font-family:var(--f-d);font-size:15px}
.cluster p{font-size:13px;margin-top:2px}
.cluster .btn{margin-left:auto;flex-shrink:0}
@media (max-width:640px){.cluster{flex-wrap:wrap}.cluster .btn{margin-left:0}}

/* Graphiques */
.bars{display:flex;align-items:flex-end;gap:10px;height:170px;padding:10px 4px 0}
.bars .col{flex:1;display:flex;flex-direction:column;align-items:center;gap:6px;height:100%;justify-content:flex-end}
.bars .stack{width:100%;max-width:34px;display:flex;flex-direction:column-reverse;border-radius:4px 4px 0 0;overflow:hidden}
.bars .stack i{display:block;transition:height .6s}
.bars .lbl{font-family:var(--f-m);font-size:10.5px;color:var(--cs-mute)}
.legend{display:flex;gap:14px;font-size:12px;flex-wrap:wrap}
.legend span{display:flex;align-items:center;gap:6px}
.legend i{width:9px;height:9px;border-radius:2px;display:inline-block}
.hbar{display:flex;align-items:center;gap:12px;margin-bottom:12px;font-size:13.5px}
.hbar .nm{width:190px;flex-shrink:0;color:var(--cs-text)}
.hbar .hb-track{flex:1;height:10px;background:var(--cs-surf2);border-radius:5px;overflow:hidden}
.hbar .fill{height:100%;border-radius:5px;background:var(--orange);transition:width .8s}
.hbar .v{font-family:var(--f-m);font-weight:700;width:44px;text-align:right;color:var(--cs-text)}
@media (max-width:640px){.hbar .nm{width:120px;font-size:12.5px}}

/* Kanban */
.kb-tools{display:flex;gap:8px;flex-wrap:wrap;margin-bottom:16px;align-items:center}
.kb-search{flex:1;min-width:200px;max-width:340px;padding:10px 12px;border-radius:8px;border:1px solid var(--cs-line);background:var(--cs-surf);color:var(--cs-text);font-size:14px}
.chip{padding:7px 12px;border-radius:999px;border:1px solid var(--cs-line);font-size:13px;font-weight:600;color:var(--cs-soft)}
.chip.on{background:#fff;color:var(--black);border-color:#fff}
.kanban{display:grid;grid-template-columns:repeat(4,minmax(240px,1fr));gap:14px;overflow-x:auto;padding-bottom:10px}
.kcol{background:var(--cs-surf);border:1px solid var(--cs-line);border-radius:12px;padding:10px;min-height:300px;transition:background .15s,border-color .15s}
.kcol.over{background:rgba(244,131,29,.07);border-color:var(--orange)}
.kcol-h{display:flex;align-items:center;justify-content:space-between;padding:4px 6px 10px;font-family:var(--f-m);font-size:11.5px;font-weight:700;color:var(--cs-text);text-transform:uppercase;letter-spacing:.05em}
.kcol-h .n{background:rgba(255,255,255,.08);padding:1px 8px;border-radius:4px;color:var(--cs-soft)}
.kc{background:var(--cs-surf2);border:1px solid var(--cs-line);border-radius:10px;padding:11px 12px;margin-bottom:9px;cursor:grab;position:relative;transition:transform .12s,border-color .15s,opacity .15s;user-select:none}
.kc:hover{border-color:rgba(255,255,255,.22)}
.kc.dragging{opacity:.35}
.kc.fresh{animation:pop .5s ease-out both;border-color:var(--orange);box-shadow:0 0 0 3px rgba(244,131,29,.2)}
.kc.urgent{border-left:3px solid var(--red)}
.kc-top{display:flex;align-items:center;justify-content:space-between;gap:6px}
.kc-code{font-family:var(--f-m);font-weight:700;font-size:12.5px;color:var(--cs-text)}
.kc-t{font-size:13px;color:var(--cs-soft);margin:6px 0 10px}
.kc-foot{display:flex;align-items:center;gap:6px}
.kc-foot .age{font-family:var(--f-m);font-size:11px;color:var(--cs-mute)}
.kc-foot .av{margin-left:auto}
.kc-gel{display:inline-flex;align-items:center;gap:4px;font-family:var(--f-m);font-size:10.5px;font-weight:700;padding:2px 7px;border-radius:4px;background:var(--red);color:#fff}
.kc-gel.ok{background:var(--teal)}
.kc-gel.wait{background:var(--orange)}
.kc-move{position:absolute;top:8px;right:8px;width:26px;height:26px;border-radius:6px;display:none;align-items:center;justify-content:center;color:var(--cs-mute)}
@media (hover:none){.kc-move{display:flex}.kc-top{padding-right:28px}}

/* Fiche dossier */
.d-head{display:flex;align-items:center;gap:10px;flex-wrap:wrap}
.d-code{font-family:var(--f-m);font-size:20px;font-weight:700;color:var(--cs-text)}
.fact{color:var(--cs-text);font-size:14.5px;line-height:1.65}
.ev{display:flex;align-items:center;gap:12px;padding:10px 0;border-bottom:1px solid var(--cs-line)}
.ev:last-child{border:none}
.ev-th{width:46px;height:46px;border-radius:8px;background:repeating-linear-gradient(45deg,#262C30,#262C30 6px,#1E2327 6px,#1E2327 12px);display:flex;align-items:center;justify-content:center;color:var(--cs-mute);flex-shrink:0}
.ev-n{color:var(--cs-text);font-size:13.5px;font-weight:600}
.ev-h{font-family:var(--f-m);font-size:10.5px;color:var(--cs-mute);word-break:break-all}
.ev .ok{margin-left:auto;color:#4CC6A3;flex-shrink:0;display:flex;align-items:center;gap:4px;font-family:var(--f-m);font-size:11px}
.lk{display:flex;align-items:center;gap:10px;padding:10px 0;border-bottom:1px solid var(--cs-line);font-size:13.5px;color:var(--cs-text)}
.lk:last-child{border:none}
.lk .i{color:var(--orange)}
.lk a{color:#4CC6A3;font-family:var(--f-m);font-weight:700;text-decoration:none}
.lk .badge{margin-left:auto}
.notes{display:flex;flex-direction:column;gap:8px}
.nt{background:var(--cs-surf2);border:1px solid var(--cs-line);border-radius:9px;padding:10px 12px;font-size:13.5px;color:var(--cs-text)}
.nt b{font-family:var(--f-m);font-size:11px;color:#4CC6A3}
.nt .when{font-family:var(--f-m);font-size:10.5px;color:var(--cs-mute);float:right}
.nt.new{animation:pop .35s ease-out both}
.c-in{width:100%;padding:11px 12px;border-radius:8px;border:1px solid var(--cs-line);background:var(--cs-surf2);color:var(--cs-text);font-size:14px}
.c-in:focus{outline:none;border-color:var(--teal)}
select.c-in{appearance:auto}
.c-lbl{display:block;font-family:var(--f-m);font-size:10.5px;color:#4CC6A3;letter-spacing:.05em;text-transform:uppercase;margin-bottom:6px;font-weight:700}
.gauge{display:flex;gap:4px;margin:10px 0 6px}
.gauge i{flex:1;height:8px;border-radius:3px;background:var(--cs-surf2)}
.gauge i.on1{background:var(--teal)}.gauge i.on2{background:#E2B33C}.gauge i.on3{background:var(--orange)}.gauge i.on4{background:var(--red)}
.reason{font-size:12.5px;color:var(--cs-mute);display:flex;gap:6px;align-items:flex-start;margin-top:6px}
.reason .i{color:#4CC6A3;margin-top:2px}
.kv{display:flex;flex-direction:column;gap:8px;font-size:14px;color:var(--cs-text)}
.kv div{display:flex;gap:10px;align-items:center}
.kv .i{color:var(--cs-mute)}

/* Panneau gel (agent) */
.gel-panel{border:1.5px solid rgba(192,57,43,.55);background:linear-gradient(180deg,rgba(192,57,43,.14),var(--cs-surf) 55%)}
.gel-panel.done{border-color:rgba(31,156,124,.6);background:linear-gradient(180deg,rgba(31,156,124,.14),var(--cs-surf) 55%)}
.gel-panel.wait{border-color:rgba(244,131,29,.6);background:linear-gradient(180deg,rgba(244,131,29,.12),var(--cs-surf) 55%)}
.gel-panel .c-h{background:transparent}
.gel-amt{display:flex;align-items:baseline;gap:8px;flex-wrap:wrap}
.gel-amt b{font-family:var(--f-m);font-size:28px;color:#fff}
.gel-grid{display:grid;grid-template-columns:1fr 1fr;gap:10px;margin:14px 0}
.gel-grid div{background:rgba(0,0,0,.25);border-radius:8px;padding:10px 12px}
.gel-grid small{display:block;font-family:var(--f-m);font-size:10px;color:var(--cs-mute);text-transform:uppercase;letter-spacing:.05em}
.gel-grid b{color:var(--cs-text);font-size:14px}
.gel-clock{display:flex;align-items:center;gap:12px;background:rgba(0,0,0,.3);border-radius:10px;padding:12px 14px;margin-bottom:14px}
.gel-clock .i{color:#F08A7C;width:24px;height:24px}
.gel-clock b{font-family:var(--f-m);font-size:22px;color:#F08A7C;display:block;line-height:1.1}
.gel-clock small{font-size:12px;color:var(--cs-mute)}
.ag .gs::before{background:var(--cs-line)}
.ag .gs-dot{background:var(--cs-surf2);border-color:var(--cs-line)}
.ag .gs.done .gs-dot{background:var(--teal);border-color:var(--teal)}
.ag .gs.done .gs-t{color:var(--cs-text)}
.ag .gs.now .gs-t{color:#fff}
.ag .gs-d{color:var(--cs-mute)}
.disc{font-size:11.5px;color:var(--cs-mute);margin-top:12px;display:flex;gap:6px}
.disc .i{margin-top:1px}

/* Opérateurs (agent) */
.op-row{display:flex;align-items:center;gap:12px;padding:11px 0;border-bottom:1px solid var(--cs-line)}
.op-row:last-child{border:none}
.op-row .op-logo{width:34px;height:34px;font-size:12px;border-radius:9px}
.op-row b{color:var(--cs-text);font-size:14px}
.op-row .muted{font-size:12px;color:var(--cs-mute)}
.op-row .badge{margin-left:auto}

/* Carte */
.map-wrap{position:relative;background:radial-gradient(ellipse at 50% 40%,#1B2226,#0E1214);border-radius:12px;overflow:hidden}
.map-wrap svg{display:block;width:100%;height:auto}
.map-wrap .commune{cursor:pointer}
.map-wrap .commune text{font-family:var(--f-m);font-size:11px;fill:#C9D0D2;pointer-events:none}
.map-wrap .commune .cnt{font-size:12px;font-weight:700;fill:#fff}
.map-legend{position:absolute;left:12px;bottom:12px;background:rgba(10,12,13,.85);border:1px solid var(--cs-line);border-radius:8px;padding:8px 12px;font-size:11.5px;display:flex;gap:12px}
.zl{display:flex;align-items:center;justify-content:space-between;padding:10px 0;border-bottom:1px solid var(--cs-line);font-size:14px;color:var(--cs-text);gap:10px}
.zl:last-child{border:none}
.zl .bar{flex:1;height:6px;background:var(--cs-surf2);border-radius:3px;overflow:hidden;max-width:120px}
.zl .bar i{display:block;height:100%;background:var(--orange)}

/* Formulaire alerte (agent) */
.ag textarea.c-in{min-height:90px;resize:vertical;line-height:1.5}
.preview-phone{background:#0B141A;border-radius:22px;padding:14px;max-width:320px;margin:0 auto;border:6px solid #1E2428}
.wa-msg{background:#005C4B;color:#E9EDEF;border-radius:10px 10px 10px 2px;padding:10px 12px;font-size:13px;line-height:1.45;white-space:pre-line}
.wa-msg .wa-t{font-size:10px;color:rgba(233,237,239,.6);text-align:right;margin-top:4px}
.wa-head{display:flex;align-items:center;gap:8px;color:#E9EDEF;font-size:13px;font-weight:600;margin-bottom:10px}
.wa-head img{width:28px;height:28px;border-radius:50%;background:#fff;padding:2px}

/* Connexion agent */
.login{min-height:calc(100vh - 31px);display:flex;align-items:center;justify-content:center;padding:30px 16px;background:radial-gradient(ellipse at 70% 20%,rgba(244,131,29,.12),transparent 50%),var(--cs-bg)}
.login-card{width:100%;max-width:400px;background:var(--cs-surf);border:1px solid var(--cs-line);border-radius:16px;padding:28px}
.login-card .brand-n{color:#fff}
.login-card h1{font-family:var(--f-d);color:#fff;font-size:22px;margin:20px 0 4px}
.login-card p{font-size:13.5px;color:var(--cs-mute);margin-bottom:20px}
.otp{display:flex;gap:6px}
.otp span{flex:1;height:46px;border-radius:8px;border:1px solid var(--cs-line);background:var(--cs-surf2);display:flex;align-items:center;justify-content:center;font-family:var(--f-m);font-size:20px;color:#fff;font-weight:700}
.otp span.f{border-color:var(--teal)}
.show-sm{display:none}
@media (max-width:640px){.show-sm{display:inline}.demo-txt b{display:inline}}
@media (max-width:420px){.show-sm{display:none}}